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AI agents for business that take work off your team
We build AI agents and AI automation for small businesses with 2 to 250 staff. They answer enquiries, read invoices, draft quotes and pull reports together inside the software you already use, with a person approving anything that matters. We work with businesses anywhere in the UK.
What is an AI agent?
An AI agent is software that can read, decide and act on a task, rather than just answer a question. Give it an invoice and it can read the supplier, the amounts and the VAT, check them against the purchase order and post them to Xero for approval. Give it an enquiry and it can work out what the customer wants, draft a reply and book the job.
The difference from older automation is that agents cope with messy, real-world input: an email written in a hurry, a scanned PDF, a form filled in differently every time. The difference from ChatGPT is that an agent works inside your systems, follows your rules and hands anything uncertain to a person.
AI agents by department
Real jobs we can hand to an agent. Most businesses start with one.
| Area | What an agent can do |
|---|---|
| Front office | Answering routine enquiries by email and web chat; booking appointments into your calendar; sending reminders and follow-ups. |
| Sales | Qualifying new leads and logging them in your CRM; drafting quotes and proposals from your templates; chasing quotes that haven’t had a reply. |
| Finance | Reading invoices and receipts into Xero, Sage or QuickBooks; matching payments to invoices; polite reminders for late payers. |
| Operations | Turning job notes into reports; scheduling work; checking paperwork is complete before a job is signed off. |
| Customer service | Sorting support emails by urgency; drafting replies from your own help articles; a website chatbot trained only on your content. |
| HR and admin | Onboarding checklists for new starters; answering staff questions about your policies; collecting timesheets. |
| Management | A weekly summary of the numbers that matter, pulled from several systems; meeting notes with actions and owners. |
AI automation or AI agents?
Most businesses should start at the top of this list. We recommend the simplest thing that does the job, and only move to agents where they save real time.
- 1. AutomationsFixed steps with one AI task in the middle, such as reading a PDF and filling in a spreadsheet. Quick to build and predictable.
- 2. AssistantsYour team asks a question and gets an answer from your own documents and data.
- 3. AgentsThe AI works through a task across your systems and stops for a person to approve the important steps.
- 4. Agent teamsSeveral agents passing work along, for example from enquiry to quote to booking.
An AI receptionist for missed calls
Missed calls are lost work for many small businesses. An AI receptionist answers when you can’t, takes the details, books the appointment in your calendar and passes anything urgent to a person. We build it around your booking system and the way you talk to customers, rather than an off-the-shelf script.
Built to be trusted
An agent is only useful if you can rely on it. These rules apply to everything we build.
- A person approves what mattersAnything that goes to a customer, spends money or changes your records waits for someone to say yes.
- Every action is loggedYou can see what the agent did, when it did it and why.
- Only the access it needsAgents get the narrowest permissions that let them do the job.
- Off at any timeYou can switch any agent off straight away, and your team carries on as before.
- Your data isn’t used for trainingWe set up business accounts or private models so your data isn’t used to train AI models, and we show you the terms.
- You own itThe prompts, workflows and code are yours, documented and handed over.
Connects to what you already use
Microsoft 365 and Outlook, Google Workspace and Gmail, Xero, Sage, QuickBooks, HubSpot, Pipedrive, Salesforce, ServiceM8, Shopify, WooCommerce, Slack and Microsoft Teams. If your software has an API, or even just sends emails and exports spreadsheets, we can usually connect to it. For in-house systems we build custom connectors.
n8n, Zapier or custom code
Tools like n8n, Make and Zapier suit simple, well-defined workflows, and we’re happy to build on them, especially if you already use one. Where a job needs more control, tighter security or lower running costs at volume, we write custom code instead. Either way, it’s documented and yours.
An AI agent we use ourselves
We use an AI agent to find new web design clients. It looks for local businesses whose websites are holding them back and checks that each one is a real, trading business worth approaching. It then builds each business a preview of a better site using its own photos, services and reviews, and drafts a short email.
It doesn’t send anything on its own. We look at every business, every preview and every email, and nothing goes out until we’ve approved it. In its first three days it researched 17 businesses and ruled out 8 of them, 7 before any design work started. It produced 8 previews and emails that we were happy to send.
What happens when you get in touch
No sales script and no obligation. We’ll tell you honestly whether AI is the right answer for the job.
- We reply within one working daySend a few lines about your business and what you’d like to change.
- A free 30-minute callWe talk through the work, what AI could do and what it shouldn’t.
- A written scope and a fixed quoteBefore any work starts, so you know exactly what you’re getting.
AI agent questions
What’s the difference between AI automation and AI agents?
AI automation follows fixed steps with an AI task inside, like reading a document. An AI agent decides which steps to take to finish a job, using only the tools you let it use. Agents are more flexible; automations are simpler and more predictable. Many good projects use both.
Can an AI agent make mistakes?
Yes, which is why we design for it. Agents check their work against your rules, anything uncertain goes to a person, and important actions wait for approval. Every action is logged, so mistakes are easy to spot and put right.
Will it work with Xero, Outlook or Gmail?
Yes. Those are some of the most common systems we connect to, along with Sage, QuickBooks, Microsoft 365, Google Workspace and most CRMs.
Do you use n8n or Zapier?
Sometimes. They suit simple workflows and are easy for your team to change. For anything that needs tighter security or runs thousands of times a month, we write custom code. We’ll tell you which fits and why.
Can you build a chatbot for our website?
Yes. We build website chatbots that answer only from your own content, such as your services, opening hours and policies, and hand over to a person when they don’t know the answer. They’re set up to help you meet UK GDPR when they handle personal details.
Who owns the agent?
You do. The prompts, workflows, code and documentation are handed over, and accounts with AI providers are in your name.
What happens if it goes wrong?
You can switch any agent off immediately, and your team carries on the old way. We monitor the agents we run for you and fix problems as part of the care plan.
Tell us about the work you’d like to hand over
A process that eats time, an inbox that never empties, invoices that need typing in. Send a few lines and we’ll reply within one working day.