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An AI receptionist for small businesses, built around how you work
Missed calls are lost work. Our AI receptionist answers when you can’t, takes the details, books appointments into your calendar and passes anything urgent to a person. We build it around your business rather than a generic script, for businesses anywhere in the UK.
What it does
A friendly, consistent voice on the end of the phone, whenever you can’t be.
Answers every call
No more voicemail. Calls are picked up straight away, even when every line is busy.
Takes the details properly
Name, number, address, what the job is and how urgent it is, captured the same way every time.
Books appointments
Checks your real availability and books the slot, then sends the caller a confirmation.
Passes urgent calls on
Emergencies and existing customers go straight to a person, following rules you set.
Sends you a summary
A short written summary of every call, so you can see what came in at a glance.
Covers the gaps
Out of hours, at lunchtime or only when you’re busy, whatever suits your business.
Off-the-shelf or built for your business
Off-the-shelf AI receptionists are quick to start and fine for simple message-taking. If that’s all you need, we’ll tell you, and point you at one.
Ours is built around your services, your booking rules and the way you talk to customers, and it connects to the systems you already use. It knows which jobs you take on, which areas you cover and which questions to ask, so the calls it books are ones you actually want.
Booking and CRM integration
We connect it to Google Calendar or Outlook, booking systems, CRMs and job management tools such as ServiceM8. It checks real availability before offering a slot, creates the booking or the job record, and adds the caller as a contact if they’re new.
Where a system doesn’t allow direct booking, it takes the request and sends it to the right person to confirm.
Passing calls to a person
An AI receptionist should know when to step aside. You decide the rules.
- Urgent callsEmergencies, leaks, breakdowns or anything you mark as urgent go straight through.
- Existing customersRecognised numbers can skip the AI entirely if you prefer.
- Questions it can’t answerLogged with a summary for a quick call back.
GDPR and call recording
Callers have a right to be informed about how their information is used. We set the receptionist up to say that the caller is speaking to an AI and, if calls are recorded or transcribed, to say that too, with your privacy notice updated to match.
Recordings and transcripts are kept only as long as you need them, stored where you choose, and only the people who need them can see them. If calls include sensitive information, such as health details, we’ll help you think through a data protection impact assessment before going live.
What happens when you get in touch
No sales script and no obligation. We’ll tell you honestly whether AI is the right answer for the job.
- We reply within one working daySend a few lines about your business and what you’d like to change.
- A free 30-minute callWe talk through the work, what AI could do and what it shouldn’t.
- A written scope and a fixed quoteBefore any work starts, so you know exactly what you’re getting.
AI receptionist questions
How much does an AI receptionist cost?
It depends on how many calls you get, how many systems it connects to and how much it needs to know about your business. A simple message-taker costs far less than one that books jobs into your scheduling system. We quote a fixed price for setup and a clear monthly cost for running it, before you commit.
How does it hand over to a person?
You set the rules. Urgent calls, existing customers or anything it can’t answer can be put straight through to a mobile, or logged for a call back with a written summary so nobody has to start from scratch.
Will callers know they’re talking to an AI?
Yes. We set it up to say so at the start of the call. It’s the honest approach, it helps you meet your transparency duties under UK GDPR, and in our experience callers mind far less than you’d expect when the call is handled well.
Can it answer calls out of hours?
Yes. Many businesses use it for evenings, weekends and lunchtimes, or only when every line is busy, and keep people on the phones the rest of the time.
Does it work with our existing phone number?
Usually. Calls are forwarded from your current number when you don’t answer, when you’re busy or out of hours, so customers keep calling the number they know.
Is an AI receptionist a good fit for trades and clinics?
Often, yes. Trades lose work when they can’t answer on a job, and clinics get the same booking questions all day. It suits any business where most calls are bookings, quotes or simple questions.
Stop missing calls
Tell us roughly how many calls you get, when you miss them and what most callers want. We reply within one working day.